Shipping And Delivery Policy

At Steven & Jane London, we strive to deliver your order to you as quickly and accurately as possible. This document provides all the necessary information regarding our shipping and delivery processes.

Order Processing Time

  • Preparation: Orders typically require 1 to 3 business days for internal processing, verification, and preparation before they are handed over to the shipping carrier.

  • Tracking: Once your order has been dispatched, you will receive an email containing your tracking informationto monitor the status of your shipment.

Delivery Time

  • Estimated Shipping Time: The average shipping time ranges from 3 to 7 business days, depending on your exact geographic location and the chosen shipping service.

  • Note on Delays: Please be aware that delivery may experience delays during peak holiday seasons, due to unforeseen weather events, or due to customs procedures in the country of destination.

Shipping Method and Origin

  • Fulfillment: All orders are shipped through our international logistics partners to ensure efficient delivery worldwide.

  • Customs Fees/Duties: Depending on the country of delivery, customs duties, import fees, or taxes may be applicable upon the package's arrival. These fees are the responsibility of the customer and are not included in the item price or shipping cost. We advise checking your country's import regulations prior to placing an order.

Shipping Costs

  • Calculation: Shipping costs are calculated and displayed at the checkout stage. These costs are based on the total weight of the package, the delivery destination, and the specific shipping method selected.

Responsibility During Shipping

  • Delivered Packages: Once the tracking information confirms that the package has been successfully delivered to the address provided, the responsibility for the package transfers to the customer.

  • Address Accuracy: Customers are responsible for verifying the accuracy of their shipping address. Any errors in the address must be reported to info@stevenjanelondon.com within 24 hours of placing the order. We are not liable for packages shipped to an incorrect address if not reported within this timeframe.

Contact

For any questions or further information regarding shipping and delivery, please contact us:

  • Email: info@stevenjanelondon.com