General Terms And Conditions

These General Terms and Conditions (the "Conditions") apply to all purchases made through the website of Steven & Jane London, located in London and reachable via info@stevenjanelondon.com.

1. Applicability

By placing an order on our website, you agree to be bound by these Conditions. Please read them carefully before proceeding with any purchase.

2. Product Information

We take great care to accurately describe our products and provide the most current information available, including descriptions, materials, and sizing. However, typographical errors, inaccuracies, or changes in product availability may occasionally occur. We reserve the right to correct any errors and to update information at any time without prior notice.

3. Ordering and Payment

All orders are processed only after full payment has been successfully received. The available payment methods may vary based on your geographic location. Customers are responsible for verifying which payment methods are accessible to them before completing their purchase.

4. Order Processing and Delivery

We strive for efficient service, but please be aware that all orders are subject to the following timelines:

  • Processing Time: Orders typically require 1 to 3 business days for preparation and processing before shipment.

  • Shipping Time: Delivery times vary depending on the destination and external logistics. Estimated shipping time is typically between 3 and 7 business days after processing.

  • Fulfillment: Shipment is carried out directly from our international logistics partners and suppliers to expedite delivery.

We are committed to meeting these delivery estimates, but please note that delivery times are estimates and not guarantees.

5. Returns, Refunds, and Cancellations

For all comprehensive details, terms, and conditions regarding product returns, refunds, exchanges, and order cancellations, please refer to our separate Return and Refund Policy.

6. Liability

Steven & Jane London is not responsible for loss or damage of packages during shipping if the tracking information indicates that the package was successfully delivered to the address specified by the customer. Customers are solely responsible for ensuring the accuracy of the shipping address provided at the time of purchase.

7. Intellectual Property

All content featured on the website, including texts, photographs, product images, logos, and design, is the exclusive property of Steven & Jane London and is protected by intellectual property laws. This content may not be copied, reproduced, or used without our explicit written permission.

8. Complaints Procedure

If you have a complaint, please submit it in writing (via email) to info@stevenandjane.com. We aim to acknowledge receipt of all formal complaints and provide a substantive response within 5 business days. We will work diligently to resolve your complaint as quickly and fairly as possible.

9. Governing Law

These Conditions and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with Dutch law.