Payment Policy

At Steven & Jane London, we aim to offer a seamless and secure checkout experience by providing a variety of payment options. Please note that the availability of specific payment methods may vary depending on your country and region. Customers are responsible for verifying the options available for their location.

Accepted Payment Methods

We typically accept a range of secure payment options, which may include but are not limited to:

  • Credit/Debit Cards (Visa, MasterCard, American Express)

  • Local Payment Options (e.g., iDEAL, Bancontact)

  • Digital Wallets 

The final, current list of methods will be visible during the checkout process.

Security and Data Protection

The security of your financial data is our top priority:

  • Secure Connection: All payment transactions are processed through a secure, encrypted SSL (Secure Sockets Layer) connection.

  • Data Handling: Your payment details (such as credit card numbers) are handled directly by our certified payment providers. We never store sensitive payment information on our servers.

Payment Processing

  • Order Confirmation: Orders will only be formally accepted and processed for fulfillment once the payment transaction has been successfully completed and confirmed by the payment provider.

  • Currency: All transactions are processed in the currency specified on the website during checkout.

Refunds

In the event that you are entitled to a refund (e.g., following an approved return or cancellation):

  • The refund amount will be credited back to your original method of payment.

  • We commit to initiating the refund within 14 calendar days after the relevant condition has been met (e.g., receipt and approval of the returned item).

Contact

For any inquiries or concerns regarding payments, billing, or security, please contact us:

  • Email: info@stevenjanelondon.com