Privacy Policy

This Privacy Policy applies to the services of Steven & Jane London. We are deeply committed to protecting the privacy of our customers and ensure that the personal information you provide to us is treated with the utmost confidentiality and in strict accordance with all applicable data protection laws.

Data We Collect

We collect personal data that you provide to us when placing an order, creating an account, or interacting with our website. This data is essential for the smooth operation and fulfillment of our services and includes:

  • Full Name

  • Shipping and Billing Address Details

  • Email Address

  • Telephone Number

  • Payment Information (processed securely by third-party payment providers)

  • IP Address and Device Information

  • Website Activity (e.g., browsing behavior, items viewed or purchased)

Purposes of Data Processing

We use your data exclusively for legitimate business purposes. Your information allows us to:

  • Order Processing and Fulfillment: To efficiently process and manage your purchases, including sharing necessary details with logistics partners responsible for sourcing and shipping the products directly to you.

  • Customer Service and Support: To respond promptly to your inquiries, provide effective support regarding your orders, and manage returns or exchanges.

  • Communication: To send you essential updates, order confirmations, tracking information, and, if you have provided consent, relevant marketing communications about our products and promotions.

  • Website Improvement: To analyze website usage, perform necessary technical improvements, and personalize your overall shopping experience.

  • Fraud Prevention and Legal Compliance: To prevent fraudulent activity, ensure the security of our services, and comply with any applicable legal obligations.

Sharing Data with Third Parties

Your personal data is shared with third parties only when it is strictly necessary for the execution and fulfillment of your order or when we are legally obliged to do so. We share essential information with the following types of trusted partners:

  • Fulfillment and Logistics Partners: Your name, address, and order details are shared with external logistics and product partners responsible for preparing and shipping the products directly to your specified address.

  • Payment Providers: To securely process your payment transactions.

  • Shipping Services: To facilitate the reliable delivery of your order and provide you with tracking information.

We ensure that these third parties handle your data with the same level of care and confidentiality as we do.

Data Retention Period

Your personal data will not be stored longer than is necessary for the purposes for which it was collected (e.g., maintaining your account, fulfilling warranty obligations) or as legally required (e.g., for tax or accounting purposes).

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance website functionality, analyze visitor behavior, and support our targeted marketing efforts. You have the right to manage your cookie preferences through your browser settings, although disabling some cookies may negatively impact the full functionality of our website.

Your Data Protection Rights

You have several fundamental rights regarding your personal data. You are entitled to:

  • Right of Access: Request access to the personal data we hold about you.

  • Right to Rectification: Request the correction of any inaccurate or incomplete data.

  • Right to Erasure ('Right to be Forgotten'): Request the deletion of your personal data under certain conditions.

  • Right to Object: Object to the processing of your data, including for direct marketing purposes.

  • Right to Data Portability: Request that your data be transferred to you or another party in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details provided below.

Contact Details

For any questions or comments regarding this Privacy Policy, your data, or the exercise of your rights, please reach out to us:

  • Company Name: Steven & Jane London

  • Email: info@stevenjanelondon.com